Dona honors a generous 90-day unconditional money-back guarantee on all products – no questions asked! Please allow 10 to 15 days for refunds. We do not issue refunds for products that are not returned, products returned after 90 days or shipping charges. Returns must be made to the place of purchase (i.e. donausa.com, Amazon.com, etc.). 90 day money back guarantee is only valid for one per person.
For a full refund on your products (not including shipping), please complete the following within 90 days:
1. Contact the place of purchase (i.e. donausa.com, Amazon.com, etc.) to get a Return Authorization Number.
2. Mail all containers (opened or unopened) to:
Attn: DONA Returns
86 West Main Street
Freehold, NJ 07728
3. Include a copy of your order invoice. If you do not have a copy of your invoice, please include name, phone number, email and any additional information about your order.
4. Use UPS tracking or insured U.S. Mail to ensure proper delivery of your return. (optional)
Have a question about your return? Send an email to firstname.lastname@example.org or call us at 1-800-214-9600 Monday through Friday from 9:00 am to 5:00 pm EST.
All Wholesale / distributor / reseller orders are final. No returns or refunds will be accepted.